Terms of Use

By creating an account, signing in, or using RestaurantOS in any way, you confirm that you accept these Terms and agree to be bound by them. If you do not agree, do not use the service.

If you accept these Terms on behalf of a company, partnership or other organisation, you confirm that you are authorised to bind that organisation, and "you" refers to it.

Our Privacy Policy forms part of these Terms and explains how personal information is handled.

RestaurantOS is software for running a restaurant. Depending on the features enabled for your account, it may include menu management, point-of-sale and order taking, bill and kitchen ticket printing, inventory and purchasing, financial and tax reporting, customer relationship and loyalty tools, and staff and payroll operations.

Subject to these Terms and to payment of any applicable fees, we grant you a limited, non-exclusive, non-transferable, revocable right to access and use RestaurantOS for your internal business purposes for as long as your account is active.

We may add, change or withdraw features over time. Where a change materially reduces core functionality you rely on, we will make reasonable efforts to notify you in advance.

• You must provide accurate and current information when creating an account and keep it up to date.
• You are responsible for every action taken under your account, including by your staff and anyone you give access to.
• You must keep sign-in credentials confidential and must not share a single login between people who should have separate access.
• You should assign each staff member the lowest level of access their role requires, and remove access promptly when someone leaves.
• You must notify us without delay at the contact address below if you suspect any unauthorised access or security breach.

We are not liable for loss arising from your failure to keep credentials secure or from access granted to a person by you or your staff.

Access to RestaurantOS may be provided on a paid subscription. The applicable fees, billing frequency and subscription term are those agreed with you in writing when your account is set up or when a plan is subsequently changed.

• Fees are payable in advance for the agreed period unless we agree otherwise in writing.
• Unless stated otherwise, fees are exclusive of goods and services tax and any other applicable taxes, which you are responsible for paying.
• If an invoice remains unpaid past its due date, we may mark the account as past due and, after giving you notice and a reasonable opportunity to pay, suspend access until the amount is settled.
• Except where required by law or expressly agreed, fees already paid are non-refundable, including for periods where you chose not to use the service.
• We may revise fees for a renewal period by giving you reasonable advance notice before that period begins.

Suspension for non-payment does not delete your data. Section 15 explains what happens to data on termination.

You keep ownership of the information you put into RestaurantOS, including your menu, orders, inventory, financial records, guest records and staff records ("Your Data"). You grant us a limited right to host, process, transmit and back up Your Data only as needed to provide, secure and support the service.

Because you decide what to collect about your guests and your staff, you are responsible for doing so lawfully. In particular you agree that:

• You have a lawful basis, and where required the consent of the individual, for every piece of personal information you enter or upload.
• You will give your guests and staff the notices required by applicable data protection law, including the Digital Personal Data Protection Act, 2023 where it applies to you.
• You will take particular care with sensitive material such as government identity documents, health certificates, allergy details and dietary information, and will upload them only where genuinely necessary and permitted.
• You will not upload unlawful material, or material you do not have the right to store or share.
• You will respond to requests from individuals about their own information, and will handle deletion requests that reach you directly.
• You will keep your own backups or exports of records you are legally required to retain.

We act on your instructions in respect of guest and staff records. You are responsible for the accuracy and legality of Your Data, and for the consequences of using it.

You must not, and must not permit anyone else to:

• Use the service for any unlawful, fraudulent or deceptive purpose, including falsifying sales, tax or payroll records.
• Attempt to access another organisation's data, or any account, system or network you are not authorised to access.
• Probe, scan, penetration test or interfere with the service or its infrastructure without our prior written consent.
• Introduce malware, or take any action that imposes an unreasonable load on the platform or degrades it for others.
• Copy, modify, reverse engineer, decompile or create derivative works from the software, except to the extent the law expressly permits.
• Resell, sublicense, rent or provide the service to third parties as a bureau or managed service without our written agreement.
• Use automated means to extract data from the service other than through features or interfaces we provide.
• Send unlawful or unsolicited marketing through the campaign features, or message people who have not consented or who have opted out.
• Remove or obscure any proprietary notice on the platform.

Some features use third-party artificial intelligence services to generate suggestions, summaries or draft content, for example menu ideas or report narratives. Where you use these features, the relevant content is sent to that provider to produce the result.

AI output can be incomplete, outdated or simply wrong. It is a starting point, not advice, and it is not a substitute for your own judgement. You must review and verify any AI-generated output before relying on it, publishing it, or acting on it commercially. We do not warrant the accuracy of AI-generated output.

RestaurantOS calculates order totals, taxes, discounts, rounding and settlement figures, and produces reports such as profit and loss, cashflow, balance sheet and tax summaries. These are operational tools to help you run and understand your business.

They are not accounting, tax or legal advice. You remain solely responsible for the amounts you actually charge your guests, for the correctness of your tax configuration, and for verifying every figure before you rely on it for a statutory filing, a return or any other regulatory submission. We recommend that a qualified accountant reviews your configuration and your filings.

RestaurantOS relies on and can connect to services operated by others, including cloud hosting and file storage, AI providers, point-of-sale systems such as PetPooja, messaging providers for WhatsApp, SMS and email, and local printing helpers installed on your own computers.

Those services are governed by their own terms, and we do not control them. We are not responsible for their availability, accuracy, security or acts, and an interruption or change at a third-party provider may affect the features that depend on it. If you connect a third-party service to your account, you confirm you are entitled to do so and to exchange data with it.

The RestaurantOS platform, including its software, design, text, interfaces, branding and documentation, belongs to us or our licensors and is protected by intellectual property law. Except for the limited right of use granted in section 2, nothing in these Terms transfers any right in it to you.

You keep all rights in Your Data. If you send us feedback or suggestions, you agree we may use them to improve the service without obligation or payment to you.

We aim to keep RestaurantOS available and working well, but we do not promise uninterrupted or error-free service unless a separate written service level agreement says otherwise.

Access may be interrupted by planned maintenance, urgent fixes, failures at a third-party provider, or events beyond our reasonable control. Where practical we will schedule planned maintenance to limit disruption and give notice.

Support is provided through the contact address below during our normal business hours.

To the maximum extent permitted by law, RestaurantOS is provided on an "as is" and "as available" basis. We disclaim all warranties not expressly stated in these Terms, whether express, implied or statutory, including implied warranties of merchantability, fitness for a particular purpose, non-infringement, and any warranty arising from course of dealing or trade usage.

We do not warrant that the service will meet every requirement you have, that it will operate without interruption or error, or that all defects will be corrected. Nothing in these Terms excludes any liability that cannot lawfully be excluded.

To the maximum extent permitted by law, neither party is liable for indirect, incidental, special, consequential, exemplary or punitive loss, or for lost profits, lost revenue, lost goodwill, business interruption, or loss or corruption of data, even if advised that such loss was possible.

To the maximum extent permitted by law, our total aggregate liability arising out of or relating to these Terms or the service, whether in contract, tort including negligence, or otherwise, is limited to the total fees you actually paid us for the service in the twelve months immediately before the event giving rise to the claim. Where no fees were paid, our aggregate liability is limited to a nominal amount.

These limits do not apply to liability for fraud, fraudulent misrepresentation, death or personal injury caused by negligence, or any other liability that cannot lawfully be limited.

You agree to indemnify and hold us harmless against claims, demands, proceedings, losses, damages, fines and reasonable legal costs brought by a third party and arising from your use of the service in breach of these Terms, from Your Data, or from your failure to obtain the consents or provide the notices required by data protection or employment law.

You may stop using RestaurantOS and close your account at any time by contacting us. Any fees already due remain payable.

We may suspend or terminate access if you materially breach these Terms and do not fix the breach within a reasonable period after we notify you, if fees remain unpaid after notice, if required by law, or if your use poses a security risk to the platform or to others. Where the risk is immediate, we may suspend first and notify you promptly afterwards.

After termination. Your right to use the service ends immediately. On written request made within 30 days of termination, we will make Your Data available for export in a reasonable format. After that period we may delete Your Data, except where we are required to retain records by law or where retention is described in the Privacy Policy. Sections that by their nature should survive termination, including sections 5, 10, 12, 13, 14 and 17, continue to apply.

We may update these Terms as the platform or the law changes. When we do, we will revise the date at the top of this page, and for material changes we will give notice inside the application or by email before they take effect. If you continue to use RestaurantOSafter a change takes effect, you accept the revised Terms. If you do not accept them, you should stop using the service and close your account.

These Terms and any dispute arising out of or in connection with them, including non-contractual disputes, are governed by the laws of India, without regard to conflict of law rules.

The parties will first try in good faith to resolve any dispute informally by contacting each other. If it cannot be resolved within 30 days, the courts of competent jurisdiction in India shall have exclusive jurisdiction, and both parties submit to that jurisdiction.

If any provision of these Terms is found unenforceable, it will be limited or severed to the minimum extent necessary and the remaining provisions continue in full force. A failure to enforce a provision is not a waiver of it. These Terms, together with the Privacy Policy and any written order or plan agreed with you, form the entire agreement between us on this subject.

For questions about these Terms, your account or your subscription:

RestaurantOS
Email: support@dinemine.in
Website: https://dinemine.in